77db audio Privacy Policy

Information Collection and Sources

We collect the information you voluntarily provide while using the 77db audio platform. In addition, the platform's technical systems automatically record certain information, which is used to improve the quality of the service.

1.1 Information Provided Directly

The information you provide at the time of account registration generally includes the following:

• Full name and date of birth (for age verification — our platform is for users aged 21+ only)
• Mobile number and email address
• Username and password
• Payment-related information, such as bKash, Nagad, Rocket, or Upay number
• Documents submitted for identity verification

1.2 Automatically Collected Information

The following information is automatically recorded based on your access and activity on the platform:

• IP address and device type
• Browser version and operating system
• Login and logout timestamps
• Game history and betting transaction records
• Session information via cookies and similar technologies

Purpose of Using Your Information

77db audio uses your information only for specific, defined purposes. We never sell your information to third parties unnecessarily or use it commercially.

2.1 Account Management and Verification

Your information is used to create, manage, and secure your account. Age and identity are verified to ensure that only people aged 21 or older are using the platform.

2.2 Processing Financial Transactions

Payment information is used to correctly process deposit and withdrawal requests. This is essential for verifying transactions made through bKash, Nagad, Rocket, and Upay.

2.3 Service Improvement

User experience is analysed to resolve technical issues on the platform and add new features. Platform content is arranged according to your preferences.

2.4 Customer Support

When you contact our 24/7 live chat and email support team, your account information is used to resolve issues quickly and accurately. Support is provided in both Bangla and English.

2.5 Responsible Gaming

We monitor gaming-related data so that if unusual patterns are observed in a user's behaviour, support measures can be taken. In line with our Responsible Gaming guidelines, the option to set limits or suspend an account is also available when needed.

Data Storage and Security

All data stored at 77db audio is protected by industry-standard security protocols. We do not compromise on the security of user data.

3.1 Encryption

Our platform uses SSL (Secure Sockets Layer) technology, which encrypts all communication between your browser and our servers. This prevents anyone from intercepting data in transit.

3.2 Password Security

Your password is never stored in plain text — it is kept as an encrypted hash. No staff member or third party can view that password.

3.3 Data Retention Period

All data is retained for as long as your account is active. Even after an account is closed, certain data may be kept for a set period due to legal and financial obligations. Once that period ends, the data is securely deleted.

3.4 Access Control

Only staff members whose work requires it can access your data. All staff are bound by confidentiality agreements and receive regular security training.

Sharing Information with Third Parties

77db audio never sells your personal information. However, in certain situations a limited amount of information needs to be shared, as detailed below.

4.1 Payment Processors

The payment information required to complete transactions through bKash, Nagad, Rocket, and Upay is sent to the respective service provider. This sharing of information is limited solely to completing the transaction.

4.2 Technology and Game Providers

Limited information necessary for the normal operation of gaming services is exchanged with our game studio partners, including Evolution, Pragmatic Play, PG Soft, and JILI. These third parties follow their own privacy standards.

4.3 Legal Obligations

Required information may be provided on the basis of a court order or a lawful request from a legal authority. In such cases, we limit ourselves strictly to what the law requires.

4.4 Fraud Prevention

Limited information may be exchanged with security agencies when necessary to protect account security and prevent fraudulent activity.

Cookies and Tracking Technologies

Cookies and similar technologies are used to keep our platform functioning correctly. Cookies are small files stored on your device that remember session information.

5.1 Essential Cookies

The platform cannot function without these cookies. They are used to maintain login status, store security tokens, and manage sessions.

5.2 Functional Cookies

These cookies are used to remember your preferred language, theme, or other settings, so you do not have to configure them again each time.

5.3 Analytics Cookies

Analytics cookies are used to understand which parts of the platform are used most and where improvements are needed. This information is processed in aggregate and is not used to identify any individual.

5.4 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

User Rights and Controls

As a 77db audio user, you have several important rights over your own data, which we respect.

6.1 Right to Access Your Data

You can request to know what information we hold about you. After receiving a request by email, we will respond in a timely manner.

6.2 Right to Correct Your Data

If there is incorrect or outdated information in your account, you can request that it be corrected. Contact the support team and the relevant information will be updated.

6.3 Request to Delete Your Data

When closing your account, or in certain circumstances, you may request that your data be deleted. However, some data may need to be retained for a set period due to legal and financial obligations.

6.4 Opting Out of Marketing Communications

If you do not wish to receive promotional messages, you can turn them off at any time. This preference can be set in your account settings or through the support team.

Protection of Underage Users

77db audio strictly follows a 21+ age policy. Use of the platform by minors (under 21) is strictly prohibited, and we maintain the highest level of care in enforcing this policy.

Age is verified at the time of registration. If it is subsequently found that a user is under 21 years of age, that account will be closed immediately and the associated data will be securely deleted.

We never knowingly collect, store, or process any data belonging to minors.

Policy Changes and Updates

77db audio reserves the right to modify this privacy policy as needed. The following rules are followed when making changes:

• A notification will be sent to your registered email or mobile before any significant change
• The date the updated policy was published will be clearly stated on the page
• Continuing to use the platform after a change will be treated as acceptance of the new policy
• If any change is not acceptable to you, the option to close your account will always be available

We are committed to maintaining transparency about all our policies. For answers to common questions, visit our FAQ section, where you can easily find answers to frequently asked questions.

Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact our support team directly. We are available 24 hours a day, 7 days a week.

9.1 How to Contact Us

• Live Chat: Instant 24/7 support from any page on the platform
• Email: [email protected] (replies in both Bangla and English)

9.2 Complaints Process

When we receive a complaint related to data protection, we review it with due seriousness. After receiving a complaint, the relevant team investigates and takes the necessary action, and you are informed of the outcome.

To learn more about our platform, visit our About Us page, which contains information about 77db audio's services and values.